4.86 out of 5 from 481 reviews on TrustATrader
Heating off, no hot water or a leak?
Ring the office. Family-run and Gas Safe registered since 2012.
How fast they came, in customers’ words
- 11am
Leaking radiator pipe. There within the hour.
“Phoned at 11am to report pipe on radiator leaking water quite badly at my daughters house and needed an emergency plumber… He arrived within the hour and fixed the problem.”
Christopher, 13th November 2024, TrustATrader
- 8.30
No hot water. Finished by 1pm.
“We lost all hot water couldn’t even use our emersion… called them Wednesday morning at 8.30 by 11 we had a plumber working on our problem. By 1pm it was finished.”
Graham Ardley, 2nd August 2023, TrustATrader
- Same day
Central heating fixed.
“They sent an engineer round the same day to fix the central heating. Friendly, helpful service.”
L Joseph, 27th September 2024, TrustATrader
- 1 visit
Heating valve replaced.
“Peter diagnosed the issue very quickly and had the spare part needed to replace the valve. Pleased to have working heating again!”
Mrs Y Palmer, 26th September 2025, TrustATrader
Book a boiler service or gas safety certificate
For planned work. The office rings you back to fix a time that suits you.
A boiler service covers
- Gas pressure checked
- Flue test for unsafe emissions
- Boiler and controls inspected
- Checked for corrosion and leaks
A gas safety check covers
- Tightness test of the installation
- Pressures and gas rate checked
- Ventilation and flue flow tested
- Flame failure devices tested
You get two copies of the certificate: one for the landlord or agent, one for the tenant.
“Boiler service, lovely man called Peter explained everything to me in terms I could understand. Was very reassured.”
J Cox, 3rd November 2025, TrustATrader
Gas Safe registered, family-run since 2012
- Gas Safe registered, number 514249
- Worcester Accredited Installer
- Members of Checkatrade since July 2015
- Job guaranteed and fully insured, £5 million public liability
- Family-run, established 2012
- Working for home owners, landlords, property managers, estate agents and insurers
- All major cards accepted
Previews: photos from the Neptune website.
Covering Hemel Hempstead, Berkhamsted, Tring, Chesham, Watford, Luton, St Albans, Leighton Buzzard, Hertfordshire and Buckinghamshire.
Rated 4.86 out of 5 from 481 reviews on TrustATrader (checked 29 Oct 2026); reviews copied word for word, trimmed where you see “…”.